Gold Removals

I’ve moved home many many times, this was the worst move thanks to Gold removals. They were incredibly slow, sent the wrong size truck, rude, dented my fridge and marked my couch with blue pen.

My move was quoted by a list of items I provided. having moved all the boxes and furniture myself with a trailer, I provided a short list of the remaining items. Golds reviewed the list and gave me a quote. After the quote I decided to move even more furniture on my own to make the move on the day as stress free as possible. This meant there was even LESS things for them to move. The truck on the day was too small 3.5 tonne truck) and really poorly packed by the two men sent with it. Who took 2 hours to pack this truck. They did not seem to have a clue what they were doing, did not pack to the top and could barely lift the furniture as they went. I’ve moved 7 times in my adult life and always used removalists. I can honestly say you would be better off getting two blokes off the street than wasting your money on this joke of a removalist company. I tried to reason with their “head office” but it got me absolutely no where other than a $50 discount. I ended up having to race out to hire a trailer to fit in what they couldn’t, last minute on a rainy day.... This made for a very stressful and expensive day!

Oh They also charge you and extra 10% GST if you don’t pay in cash. I believe this is highly illegal in Australia!

Move size: 2 Bedroom Home Service cost: $425

Please do not use them. Please!!!

They:

- under quoted us $400 on the day of the move for stairs (original quote $70) quote on day $400 for stairs… at the new place refused to take up a small couch to the granny flat that had 3 small stairs unless we paid an ADDITIONAL $70 after we paid $400 for stairs !!!!

-damaged our goods, including a fridge and washing machine that had to be replaced $4,000 later on buying new goods. Rang them to discuss; they hung up on us , no apology and says the damage was there before … disgusting.

-took the apartment keys , were horrendous to get a hold of to return them and then hung up on me when I was expressing my concerns about our keys.

- left a TV that we asked multiple times to take.

- removed all my comments on Facebook to hide the truth.

They’re awful people.

Move size: 2 Bedroom Home Service cost: $1100

Gold Removals did a few jobs for me.

1.Moving items of value into storage

2. Junk removal.

3. A removal of a very heavy safe from the property.

All these jobs were done professionally, reasonably priced with a great crew headed by Sam. I cant thank them enough. Without them it would've been near impossible to reach the deadline for exchange. I highly recommend them. Moving the valuables, they were packed and strapped tightly with no damage in transit. Junk removal of basement over two days went well, there was a lot of junk! The removal of the safe came at a fraction of the price quoted by safe removal companies and was handled well with Michael (a very strong man) taking care of that.

I recommend this company and their crew and will use them again in the future.

Many thanks guys,

Ben

Move size: 4 Bedroom Home Service cost: $620

Very unprofessional

They ask you to send a list of what is to be moved and tell you a 6 tonne truck will be used, only to have a 3 tonne truck turn up and not be able to fit even half of your furniture in!!

I had to do another 3 trips after the move to complete it myself.

Movers dented my fridge and wSdhing machine and I didn’t get any reimbursement

I was quoted one price and it almost tripled $$

Definitely would NOT Recommend you use this company unless you want to be left angry and out of pocket

So disappointing that people can run business like this

It is such a stressful time moving and you definitely don’t need this to top it off

Move size: 3 Bedroom Home Service cost: $1750

Hi Sara we have just been informed by Stacy that your people spoke to her and she directed them to service and for them to ask at the hotel where the room was were the tree is they took no notice of her, I put this down to lazy people who can’t be bothered to carry out what they promised, you need to look at yourself in the mirror and ask yourself if you have done the right thing by your client, I think not ?

I think others should be aware of your company’s incompetence I’ll do my best to let everyone know

As you may have guessed I’m not very happy

Move size: Partial Move Service cost: $300